FAQ

1. What make Softy India different from the other?

We have superior working relationships with our clients while acting as their trusted advisors on all things technology related. We work on continuous alignment of our standards with your network. We think like business people, as well as IT value, to your company. We deliver what we promise; then we deliver more. Knowledgeable IT staff with a desire to help you and your staff.

2. What benefits can you guarantee?

All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 20% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end

3. Can you guarantee time-bound result?

No. We work on time-based billing for reasons that benefit our clients, and guaranteeing fixed-time results means compromising on that clarity and delivering sub-optimal results to clients. The team may be able to give you an idea, but that is not a business guarantee.

4. We are worried about quality; how do you assure solid projects?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong. Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

5. What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines. Softy India's TeamTouch solution has been specifically developed to provide you complete control over your project. TeamTouch offers unparalleled transparency and control.

6. How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat). With TeamTouch, you can keep live track of project plan, milestones, code status, bug status, timesheets status and a host of other software development metrics.

7. We like the idea, but are unsure. Can we do a Pilot Period?

we welcomes you to try our services. You may choose to have us do a "risk-free" Pilot Period. We are confident enough to offer a pilot period because we have always succeeded in continuing the relationship after demonstration of ability in a pilot period. Our preferred Pilot Period is spent on either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Periods are typically for one month. We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

8. I have a problem how do I logged it?

All problems can be logged with our helpdesk through the following channels: Office phone number – 08957205013 Helpdesk email – softyindia@outlook.com Client Portal on our website at www.softyindia.com